POS Feature Highlight: Scan Loyalty Cards with Bar Codes

September 3, 2015

Don’t have an MSR reader for your loyalty program?  No problem.  QUORiON offers yet another alternative to engage your customers with a loyalty program – use loyalty cards with bar codes to scan.

QUORiON POS systems support loyalty cards with Code128, Code 2of5, or any other that does not require checking of digits such as EAN13.

To illustrate, barcode 99000123 gets scanned and opens customer account 123 on the POS system. The “99” informs the POS system that the next numbers represent the customer account number.

Naturally, you can still use an external serial magnetic card reader as well.  If you wish to implement loyalty cards, but did not add a MSR to the factory option, you can use any magnetic card reader, which sends Track 1 and 2 to the POS system via serial unencrypted transmission.  The Champtek MR300 reader presents a suitable option in this case, for example.


New POS Software Feature: Adjust Display Brightness

July 6, 2015

The service update QA150612_SP1 includes the option to adjust the display brightness via keys on the touch screen.  The updates adds this great feature to the following models:

  • QTouch 10
  • QTouch 12
  • QTouch 15B
Adjust display brightness on QUORiON POS system

Adjust the POS systems display brightness with keys on the touch screen.

Please note that it is not yet implemented in QTouch 8.

You can download the latest update from OneHub, QUORiON’s partner portal.

End users, please ask your local QUORiON partner to receive the latest POS software update.


7 All-in-One POS System Must-Haves

June 29, 2015

Evaluating all-in-one POS systems?  We have gathered a list of 7 features an all-in-one POS system must have to allow a business to get started immediately.

Check out the link to learn more now!

12 Reasons There Will Always Be A Market For Fixed POS

June 23, 2015

Originally published on Business Solutions Magazine.

Scouring the Internet you can easily find an overabundance of vendors making a case for the mobile POS system. Some even cite that 36 percent of all POS (point of sale) systems will make way for the new technology.  However, what we do not hear about is how many of those devices will businesses return, because the mobile POS proved inadequate in the real world?

Experts continue to assert that traditional, fixed POS systems remain the best choice for most businesses because they offer consumers a sense of security and familiarity. Indeed, they have reigned supreme for decades with a solid track record. But what exactly are the benefits that could ultimately cause the stationary POS system to retain its critical position in sales?

  1. Security. The Federal Reserve has published a report that asserts security concerns present the main reason why consumers remain hesitant, when considering mobile POS. Therefore, when it comes to credit cards, consumers prefer traditional, stationary POS systems than mobile POS alternatives. Moreover, given the mobile POS system’s reliance on Wi-Fi networks, traditional POS systems present a safer choice. The mobile POS depends on the signal strength of the wireless network, which still fails to achieve the same reliability as hardwired networks.  Lastly, there are some who also argue that mobile POS systems fail to achieve PCI compliance standards or only meet them to a lesser degree. This may, however, only present a temporary problem, because mobile POS technology still remains in its infancy.
  2. Reduced Liability. Tablets remain an attractive target to theft, which substantially elevates the risk of losing confidential company data, not to mention sensitive customer information.  In addition, mobile devices are far easier to misplace than a stationary POS system, increasing the risk of theft even further. Imagine sales staff misplacing them in a large department store. While it may be easy to replace these, one should not underestimate compromising customer information, which can have costly consequences for businesses.  Aside from brand damage to a business, there are cost estimates ranging from $150 to $250 per stolen credit card!
  3. No Wi-Fi Requirement And Associated System Vulnerability. Aside from elevating the start-up cost, all peripherals connected to a mobile POS via Wi-Fi also create a weak spot for a business. If a Wi-Fi access point goes offline, none of your mobile POS units will be able to print or even open the cash drawer. Every mobile device will instantly disconnect from each other and their peripherals until you can get your network back online. The stationary POS system does not have this drawback, as most devices attach directly via RS232 or USB.
  4. Longevity. Stationary POS systems can serve a business for five to seven years and amortize themselves within the first few years. Some even last a decade. Tablets become obsolete in one to two years and will require replacement in order to run the latest version of your mobile POS software.
  5. Large Touch Screens. Remember the days when a large touch screen was a must-have? Now with the appearance of the tablet, no one seems to mention this anymore. Regardless, the advantage then remains the same today. Legibility and ergonomics make a big difference during busy work hours. A traditional POS has a large 15-inch touch screen. This allows the user to place many items on screen, which one can access quickly during customer processing. While mobile POS vendors argue for small learning curves due to the familiarity of mobile devices, nothing beats a one touch solution. Consequently, it speeds up transaction, essentially negating the mobile advantage on the sales floor. The touch screen technology of stationary POS systems has proven mature and stable for decades. It will be difficult to dismiss this advantage.
  6. A Proven Track Record That Spans Decades. Fixed POS fulfils critical needs and hence owners have little motivation to change. How much additional value do mobile POS systems really deliver? Aside from a smaller form factor, you will find that most features have been around for years. In the case of mobile payments, for example, changes require investments, which many merchants may not be willing to undertake, because most consumers still do not use them. They do not really offer convenience improvements compared to traditional credit cards, which are still easy to use. Are mobile processing rates really more competitive to warrant a switch? Unlikely.
  7. Superior Selection Of Compatible Devices. The stationary POS system comes with a number of interfaces to support various devices, whereas the selection of tablet compatible POS hardware remains limited. Tablets do not support common serial or parallel connections. Most do not even support USB!
  8. Drop Resistance. Mobile devices suffer this inherent flaw — employees are destined to drop them during operation, causing critical damage. Manufacturers of POS hardware often provide drop ratings with their products. Consumer-grade hardware, on the other hand, features no special impact protection. You will need to buy cases, which add to the cost.
  9. Superior Processing Power And Memory. For those that wish to run demanding POS programs, stationary POS systems remain the best choice. Mobile devices typically do not have enough RAM and processing power to support demanding POS software. In fact, most will not even be able to handle the next OS update!
  10. Minimal Update Issues Or App Store Politics. Mobile POS relies on software, which is an ongoing project. New hardware, new standards, new technologies or worse — bugs — all require software updates. iPad POS apps, for instance, have to get approved by Apple before they become available to users. Do you really want to wait, because your POS app is not compatible with iOS XX?? Worst of all, if your app provider fails to adhere to Apple’s policies, you can find your POS app banned, leaving you stranded. To illustrate, The Starbucks incident in 2015 is a prime example of an update gone wrong. It resulted in a country wide black-out at the POS. The chances of that happening with a stationary POS system are slim. Many only require a USB stick to complete the update within minutes.
  11. Cost. Run the numbers compared to a stationary POS system. This is especially true for multilane check-outs. With monthly product plans, a Wi-Fi infrastructure, data plans, and investment on compatible peripheral devices plus stands, there is little chance you’ll come out ahead of traditional POS systems. You can expect another $500 per terminal. Let’s not forget the cost of the tablet, either.  Further, purchasing a tablet POS system with its fancy looking app means you’ll most likely lock yourself into one credit card merchant. The one that happens to support your app and charges you whatever they want. Even if the entire system bundle comes for “free,” you will pay for it in your monthly processing statements.
  12. Supplementation. Mobile POS technology presents a great supplement to traditional POS systems and business owners should therefore not see the technology as a replacement.  Savvy companies have used both technologies to offer their customers the best possible experience as well as open new service opportunities — buy online and pick-up-in-store, for instance. The stationary POS system plays a key role in these scenarios.

MalumPOS malware that can be configured to target any POS system

June 12, 2015

As seen on SC Magazine – Malware targets Oracle Micros, Shift4, Radiant, and NCR.

MalumPOS disguises itself as a “NVIDIA Display Driver,” but it is stylized as “NVIDIA Display Driv3r.”

Researchers with Trend Micro have identified malware – known as MalumPOS – that can be configured to target any point-of-sale (POS) system, and which also takes steps to avoid detection.

Jay Yaneza, threat analyst with Trend Micro, wrote in a Friday post that MalumPOS is currently targeting data from POS systems running on Oracle MICROS, a system used in 330,000 customer sites around the world – the majority of which are hospitality, food and beverage and retail locations in the United States.

MalumPOS – a POS RAM scraper written in the Delphi programming language – is also targeting Oracle Forms and Shift4 systems, but without much trouble the attackers can reconfigure the malware to breach other systems such as Radiant or NCR Counterpoint POS systems, Yaneza said in the post.

“[It’s] not that difficult,” Yaneza told SCMagazine.com in a Monday email correspondence. “Threat actors just have to determine which processes to target, and then build a new binary. The characteristics of the binaries we analyzed tell us that they’re using a kit/builder as the binary construction is the same and then the necessary elements to make it run are loaded on runtime.”

Upon infection, MalumPOS takes a few steps to hide and avoid detection, one of which includes disguising itself as a “NVIDIA Display Driver” – stylized as “NVIDIA Display Driv3r.” Yaneza reminds users that typical NVIDIA components are not integral to POS systems.

Additionally, MalumPOS scrapes credit card data selectively by using regular expressions (regexes) to comb through POS data and find only important information. Specifically, the malware looks for data on Visa, MasterCard, American Express, Discover and Diner’s Club cards.

Trend Micro has provided additional details on the threat in a MalumPOS technical brief.

The Role Receipt Printers Play in a Solution that Enhances Customer Experience

April 15, 2015

Generally, one would not expect a receipt printer to fulfill more than the obvious — print receipts. However, a closer look reveals that with some ingenuity, receipt printers can serve a number of roles to maximize a customer’s experience: deploying them at key locations to speed up customer throughput, ensuring accurate plus timely order processing, and keeping clients informed on current transactions or future deals.  Naturally, the POS system needs to drive these features and thereby create additional utility to the POS printer.  QUORiON POS systems accomplish this and thereby maximize value from your POS hardware.

Here are several features of receipt printers and ways to use receipt printers that can help your merchant IT clients enhance their customers’ experience:

Features That Reduce Wait Time At Point of Sale

  • High Speed Printing
    • Nobody wants to wait on the receipt. Quick invoicing minimizes bottlenecks and keeps the check-out line rolling along smoothly.

Read on via The Role Receipt Printers Play In A Solution That Enhances Customer Experience.

QUORiON Launches New POS System for Small Business

April 14, 2015

QUORiON, the German POS system manufacturer, launches its new all-in-one POS system for small business.  At the RSPA show in Orlando last year, the company already showcased a prototype POS system with the intention to produce it in 2015.  The new QTouch 8 has evolved past the trial installations and QUORiON now stands ready to begin its full scale production.

The QTouch 8 serves as a cross-over model between the mobile and traditional POS worlds.  With its 8 inch touch screen display, integrated printer, and small foot print, the company clearly directs the product at small businesses, who favor a traditional touch screen POS system.  Small business owners face more POS options than ever before.  However, the QTouch 8 POS system seems to lend itself to small business needs. “For small businesses it’s crucial to begin processing customers as quickly as possible.  Because we have several POS peripherals built-in and pre-install our QMP POS software, there is little hardware installation that store owners need to bother with.  From a dealer stand point, the modular components make service in the field easy and there are no additional software packages to install.  They can begin system configuration immediately,” Patrick Grueschow, QUORiON’s VP says.

The QTouch 8 features the same Arm processor family as the rest of the QTouch series, which the company introduced over the past few years.  “Standardization is key in any product line, as it facilitates easy repair and servicing,” Mr. Hesse asserts.  Like its bigger QTouch 10 brother, the QTouch 8 sports a thermal printer with Easy-Load and auto cutter.  “Users will be able to choose between 80mm or 58mm printers,” Cordula Rehfeldt, QUORiON’s Sales Director states.  The POS system will have a number of built-in interfaces as well such as LAN, USB, and serial ports.  “The interfaces will allow small business owners to support various peripheral devices like scanners, scales, external printers and so forth,” Matthias Hesse, QUORiON’s R&D Director adds.

Additionally, the built-in POS software lets small business owners customize the QTouch 8 to service their needs, irrespective of their business vertical.  “We see owners of food trucks, bakeries, boutiques, and coffee shops deploying QTouch8s.  It covers everything they need out of one box,” Mr. Hesse says.  The POS system houses everything inside an impact and spill resistant plastic housing.

Noting these characteristics, one can easily understand how the QTouch 8 fulfills its promise in the utility department.  “It’s not just that.  While they appreciate usability, small business owners cannot afford to routinely buy new POS systems.  They need to have something that lasts.  In the past we have had units out in the Australian Outbacks and we never hear from them.  That’s the kind of dependability we consistently strive for,” Mr. Grueschow explains.

For small businesses who require a cash register, but prefer to utilize touch screen technology, the QTouch 8 should represent a welcome addition to the POS market.  It will be available in the USA as well.

Contact QUORiON to find out more.


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